Shtastliveca - City Center Poltava
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Guest book

Terrible Service

I came here for lunch and ordered the vegan lentil balls (amazing, so delicious) a pizza and a coffee. My waiter (Мартин) brought me a vegetarian pizza instead of a vegan one and when I questioned him politely he became very angry and stormed off! He clearly misunderstood the difference between veganism and vegetarianism which is fine but he tried to make it that I was wrong and it was my fault and he left the cheese pizza on the table. I cannot eat cheese, it would make me very sick, so I had to ask him a few times to come back to my table and review the menu with me. He refused to acknowledge me at all for the rest of my meal and did not bring me any oils or my check and I had to flag down 4 different waiters to even get a to go box for my tasteless pizza, my check and someone to give me change for my cash. There weren't many people there and the waiters were all standing around. I was originally so pleased with this place until this interaction. I have never experienced such horrible service in my life. After reading the reviews on trip advisor it looks like I am not the only one.

от: Desiree` Rousseau
2 days ago